Frequently Asked Questions

About WonderWash

What is WonderWash?
What makes WonderWash special?

Subcriptions and Pricing

What are the pricing models?
What are the 3 subscripiton plans?
Why should I choose a Subscription Plan with WonderWash?
What if my weight goes over my plan?
I’ve seen other services charge by bag. Why don’t you?
How are payments processed?
Do you offer discounts?

Account Sreen and Orderflow

How do I know if my order will be paid for by my subscription?
When I sign in and click on “Pricing,” it shows “$0.00/lb” Laundry per pound. Why?
How do I know how much weight I have left on my subscription?
How do I change my Payment Method or add an additional one?
How do I change my Account Information?
How do I change my address for laundry pickup and delivery?
How do I add or change instructions for the Pickup and Delivery driver?
What are Repeat Pickups and how do I set them up?
How do I edit or delete my repeat pickup schedule?
What if I have special requests for Water Temperature, Detergent, Bleach, etc?

Pick Up and Delivery

What is your average turnaround time?
Can you deliver my laundry even if I’m not at home?
Who’s actually picking up, delivering, washing and folding my clothes?
Is there a minimum order amount?
What if an item of clothing doesn’t come back?

How do we handle your laundry?

I am very sensitive to fragrances/I am allergic to many detergents, dryer sheets and additives. What detergent do you use?
How can I make sure my clothes are safe?
Can you remove stains?
I have some special items I need cleaned. Can WonderWash clean them?
I am very particular about my laundry. How can I communicate my special requests?
I left something in the pocket of a garment. Will I get it back?
What if I have special requests for Water Temperature, Detergent, Bleach, etc?

Commercial Laundry

Does WonderWash offer towel and linen or commercial services?
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